Customer Feedback & Support for Feversocial

FeverSocial - The smart way to spread your word.

Knowledge Base

  1. New to FeverSocial 

    1. What is the qualification for free trial ?
    2. What is FeverSocial ?
    3. Promotion Visuals: Image Format and Size Limitation
  2. Facebook Tab Page 

    1. Can I add my promotion to my Fan Page Tab?
  3. How-To Edit Promotion 

    1. What is the recommended time frame for each campaign?
    2. Can I run multiple campaigns at the same time?
    3. Can I change campaign detail after it goes live?
    4. Can I require participants to become fans and share to their timeline?
  4. Prize Award Methods 

    1. Selecting promotion winners
    2. Can I award the prize ahead of schedule or defer it?
    3. Sending out prize redemption notification
    4. Notifyling winners of prizes that require mailing
    5. Giving unique redemption codes as your prize
  5. Website Plugin 

    1. Can I add web analytics for the website plug-in?
    2. Can I use website plug-in on my own website?
  6. About Payments 

    1. How to make payment?
    2. How do I manage annual plan subscription with multiple sponsors?
  7. Winners Drawing and Management 

    1. What if the prize winner did not reply with the completed contact information?
    2. What if a prize winner is disqualified?
    3. Why is the information of prize winner blank or shows --?
    4. How can I get contact information from participants?
  8. Other 

    1. How do I manage a sponsor's administrator rights?
    2. What is the relationship between sponsor and fan page?
    3. My fan page is limited to certain audience. Can I still use FeverSocial's tools?
    4. Why do users need to enter "captcha" to participant in the campaign?
  9. All articles 

    1. What is the qualification for free trial ?
    2. How to make payment?
    3. Can I add web analytics for the website plug-in?
    4. What is the recommended time frame for each campaign?
    5. Selecting promotion winners
    28 articles 

Feedback and Knowledge Base